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Bob Lloyd
Bob Lloyd is president of Lloyd Consulting Group, Inc., an international Performance Excellence firm using Six Sigma, Shainin Methods and Lean in product and transactional applications. In 1981, Bob led a team of engineers at Motorola in breaking the Japanese trade barrier in electronics. Using Shainin methods, they reduced failure rates from 2%/mo (36K hrs MTBF) to 0.35%/mo (208K hrs MTBF) to become an approved supplier to NTT. They further reduced failure rates to 0.07%/mo (1M hrs MTBF) to beat all competitors in cost, quality, performance and on-time delivery to become the largest seller of pagers in Japan by 1985. He was inducted to Motorola’s Science Advisory Board in 1997 for his development of high reliability products and creation of a field correlated, product level accelerated life test that simulated 5 years of life in 1 week, reducing product time-to-market, failure rates and warranty costs for over $200 million in benefits during its first year. Bob went on to co-found Motorola’s Corporate Reliability Council, where he benchmarked and institutionalized reliability best practices across the corporation. Bob’s experience spans telecom, financial and medical, having served as Director of Product Reliability & Consumer Impact at Motorola, Director of Six Sigma/MBB at Ocwen Financial, and Director Design of Excellence at Johnson & Johnson.
Field Failure Analysis Using Root Cause Pattern Diagrams
Bob Lloyd
Bob Lloyd is president of Lloyd Consulting Group, Inc., an international Performance Excellence firm using Six Sigma, Shainin Methods and Lean in product and transactional applications. In 1981, Bob led a team of engineers at Motorola in breaking the Japanese trade barrier in electronics. Using Shainin methods, they reduced failure rates from 2%/mo (36K hrs MTBF) to 0.35%/mo (208K hrs MTBF) to be...read more
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To effectively analyze issue root causes, it is crucial that evidence is properly collected, coded, filtered and analyzed. This presentation will outline proper data gathering and organizing techniques. It will examine various analysis methods, comparing their relative strengths and weaknesses. Lastly, it will introduce Root Cause Pattern Diagrams, a breakthrough analysis technique that displays data in colored graphical patterns that are compared against a library of known root cause patterns.Learning Objectives:An understanding of proper data collection, coding, filtering and analysis techniquesA comparison of analysis techniques and their relative strengths and weaknessesAn introduction to the breakthrough analysis technique of Root Cause Pattern Diagrams
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