ASQ RRD series webinar: Five Common Errors in Problem Solving
Thu, Jun 11, 2020 12:00 PM – 1:00 PM EDT
Presenter: Mark Galley
Because errors and mistakes are costly, organizations put significant effort into improving operations and increasing reliability. But errors also occur within the problem-solving process. Sometimes organizations make problem solving more complicated than it needs to be. The variety of different tools and methods available can sometimes lead groups to mistakenly focus more on techniques than principles. Regardless of industry, the basics of problem solving apply to all issues, and companies may be forfeiting valuable insights and solution ideas without even realizing it. Avoiding some of these common errors will improve the way people analyze, document, communicate and prevent problems. Attendees will learn: How to minimize blame and the perception of blame in problem solving. Not to let tools distract from the basics. The key parts of a complete problem definition. The important difference between description and analysis. How solutions from one problem can become best practices for an organization.
Bio – Short
Mark Galley founded ThinkReliability, a training and consulting company specializing in root cause analysis and work process reliability. Mark has been leading investigations and teaching workshops on risk and reliability using the Cause MappingÒ method for more than 20 years. He began his career at the Dow Chemical company and obtained his CRE from ASQ in 1993.