UPCOMING WEBINARS

The ASQ Reliability and Risk Division is pleased to present a regular series of reliability, maintainability and risk webinars featuring leading international practitioners, academics, and consultants. Our goal is to provide a forum for the continuing education of reliability professionals. To date we have provided over 150 webinars!

Webinars can be viewed live by simply signing up for free. All past webinars are archived and available for everyone!

We encourage you to attend the webinars and events, learn something and network! If you are interested in presenting a webinar please contact us today!

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TitleDateStart TimeDurationRegister
ASQ RRD series webinar: Five Common Errors in Problem Solving Because errors and mistakes are costly, organizations put significant effort into improving operations and increasing reliability. But errors also occur within the problem-solving process. Sometimes organizations make problem solving more complicated than it needs to be. The variety of different tools and methods available can sometimes lead groups to mistakenly focus more on techniques than principles. Regardless of industry, the basics of problem solving apply to all issues, and companies may be forfeiting valuable insights and solution ideas without even realizing it. Avoiding some of these common errors will improve the way people analyze, document, communicate and prevent problems.
Attendees will learn:
How to minimize blame and the perception of blame in problem solving.
Not to let tools distract from the basics.
The key parts of a complete problem definition.
The important difference between description and analysis.
How solutions from one problem can become best practices for an organization.
Bio - Short
Mark Galley founded ThinkReliability, a training and consulting company specializing in root cause analysis and work process reliability. Mark has been leading investigations and teaching workshops on risk and reliability using the Cause MappingÒ method for more than 20 years. He began his career at the Dow Chemical company and obtained his CRE from ASQ in 1993.

11 Jun, 202012:00pm EDT1 hour
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ASQ RRD Series: Overview of Directed Acycllic Graphs (DAGs) DAGs are seen as a significant advancement in the realm of causal analysis by expanding the analysis boundaries and including essential influencers that are absent in other approaches. DAGs have proven their utility in application in mathematics, particularly graph theory, and computer science. Applying them to casual analysis enriches the practitioners ability to account for failure causes that historical record has revealed as being significant contributors. This overview will acquaint the attendee with DAGs and their potential in the realm of reliability.9 Jul, 202012:00pm EDT1 hour
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ASQ RRD Series: Organizational Culture Change: Taking the Wake-Up Call

14 May, 202012:00pm EDT1 hour

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According to the World Economic Forum, “by 2022 – 42% of core skills required to perform existing jobs are expected to change” in the fourth industrial revolution. Organizations are morphing as technology disrupts work life. Even those that in past have embraced a culture of quality are challenged by digital transformation to redefine how their purpose, values and norms are shared. Uncertainty, accompanied by competing demands for flexible innovation and increased productivity, threatens engagement and leads to employee burnout. Some examples from “high tech” reveal cultures almost as undesirable as any formed in the first industrial revolution. So, how do we respond? This webinar describes the urgency of developing a Quality 4.0 culture. Taking a values-based perspective, Dr. Lindborg maps organizational culture and subcultures, offers advice on assessing cultural health, explores criteria for a cultural maturity model, and reviews methods for creating change, including the roles of leadership and consultants (sometimes, “insultants”).



Henry J. (Hank) Lindborg
A founder of the American Society for Quality’s (ASQ) Education Division and past member of its Education and Training Board, Dr. Lindborg has been a pioneer in applying quality principles to education. He has consulted on quality improvement for large school districts and played important roles in creating and fostering AQIP (Academic Quality Improvement Program) of the Higher Learning Commission (North Central Association), which was an alternative path to accreditation for colleges and universities.
As a consultant, he has worked in strategic development with organizations ranging from Fortune Five Hundred corporations to an Indian Nation, utilities, publishing, manufacturing, health care, universities and K-12 education systems. A career coach and author, he writes a regular career column for ASQ’s Quality Progress. He has been a board member of for-profit and not-for-profit organizations.
Dr. Lindborg has served IEEE-USA (Institute of Electric

ASQ RRD series webinar: Best practices for performing remote internal and external audits

15 May, 202011:30am EDT1.5 hours

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This webinar is intended to expose the attendee to the challenges, opportunities, techniques, and best practices for performing remote internal and external audits.
Remote audits allow an organization a viable alternative to on-site audits to ensure continued compliance with requirements. Remote audits leverage technology such as video teleconferencing and shared file folders to facilitate interviews and sharing of documents and records.

ASQ RRD series webinar: Five Common Errors in Problem Solving

11 Jun, 202012:00pm EDT1 hour

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Because errors and mistakes are costly, organizations put significant effort into improving operations and increasing reliability. But errors also occur within the problem-solving process. Sometimes organizations make problem solving more complicated than it needs to be. The variety of different tools and methods available can sometimes lead groups to mistakenly focus more on techniques than principles. Regardless of industry, the basics of problem solving apply to all issues, and companies may be forfeiting valuable insights and solution ideas without even realizing it. Avoiding some of these common errors will improve the way people analyze, document, communicate and prevent problems.
Attendees will learn:
How to minimize blame and the perception of blame in problem solving.
Not to let tools distract from the basics.
The key parts of a complete problem definition.
The important difference between description and analysis.
How solutions from one problem can become best practices for an organization.
Bio - Short
Mark Galley founded ThinkReliability, a training and consulting company specializing in root cause analysis and work process reliability. Mark has been leading investigations and teaching workshops on risk and reliability using the Cause MappingÒ method for more than 20 years. He began his career at the Dow Chemical company and obtained his CRE from ASQ in 1993.