Los sistemas de confiabilidad en la era digitalizada

Norma Antunano
Norma has worked in the technology industry in different Quality and Reliability roles and is passionate about Continuous Improvement; she has led and mentored diversity of technical, business improvement and innovation projects at Medtronic, Honeywell, Broadcom and Hewlett Packard from scoping through completion with successful results. Norma has been Malcolm Baldrige National Quality Award Exa...read more



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Con los avances en tecnología y a como el uso de digitalización sigue creciendo y expandiéndose a mas aplicaciones sin límites geográficos, el mantener calidad y la satisfacción de nuestros clientes se logra con un producto o un servicio robusto y confiable. Aunque digitalización nos ha ofrecido muchas ventajas, las vulnerabilidades de intervenciones invasivas a información propietaria y confidencial en organizaciones o a nivel personal han incrementado. En esta sesión presentamos como modelos de producto o de servicio en la época digital pueden ser soportados mediante planeación, implementación, control y monitoreo de la confiabilidad (Reliability) de los mismos y sus sistemas de soporte. Analizaremos ejemplos en como en sectores de servicios, organizaciones han estado robusteciendo su confiabilidad de sus servicios digitalizados.


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